Somebody has to make the call.
It is nobody's favourite job, so it slides. The invoice ages, the conversation gets harder, and eventually you write it off rather than pick up the phone. Hire a caller that does not mind.
$45 a month and $1 a minute · no commission on what it recovers
CustomerHello?
EllaGood morning, this is Ella calling from Northbridge Joinery. Is now a good time?
CustomerYes, go ahead.
EllaThank you. I am calling about invoice 1055 for $3,460, which is 22 days past due. I wanted to check whether it had been missed.
CustomerI thought that one had already been paid.
EllaIt may well have crossed with us. Nothing has come through on it yet, so I will note that you believe it has been sent and somebody will check at our end.
EllaThank you very much for your time.
CustomerHello?
EllaGood afternoon, this is Ella calling from Northbridge Joinery. Is now a good time?
CustomerSure, go ahead.
EllaThank you. I am calling about invoice 1055 for $3,460, which is 22 days past due.
CustomerI do not think I ever received that one.
EllaThat would explain it, and I am sorry about that. I can text it through to you right now if that would help.
CustomerYes please, that would be good.
EllaSent, it should be with you in a moment. I will note that it was resent today so nobody chases you again in the meantime.
It is not a debt collector.
Nothing is bought, sold or assigned. There is no commission on what comes back. Nothing is escalated to an agency, and no credit rating is ever mentioned. It makes the call you would have made yourself, in your name, about your invoice.
That matters commercially as well as legally. A collector is paid on what they extract, so they push. A caller that costs the same either way has no reason to, and the customer you keep is usually worth more than the invoice you chased.
The job nobody puts their hand up for.
Everyone in a small business knows who is on the overdue list. What nobody wants is to be the person who rings them about it, especially when they are also a customer you would like to keep.
So it waits for a quiet afternoon that never comes. Handing it to a caller that has no feelings about it is the whole idea.
What your caller actually does.
Reads the ledger
Your approved invoices in Xero or MYOB, filtered to the ones past the age you set. You see the list before it dials.
Rings in business hours
In the customer's own country, inside a window you choose. Never an evening, never a weekend, never a public holiday.
Says who it is, immediately
Its name, your business, the invoice, the amount, the age. No hedging and no pretending to be somebody's colleague.
Offers a way out
Text the invoice again, take a card payment through a secure link, or take a date the customer commits to.
Writes it down
What was said and what was promised, on the invoice itself, so the next person to look already knows.
Knows when to stop
A dispute, a hardship case or anything with an edge on it becomes a message for a person. It does not argue.
Give it a name and listen.
Five questions. The call on the right rewrites itself as you answer, in the voice and the market you picked. Nothing is charged and nobody is rung.
What it will never do.
These are not settings you can turn on. They are how it is built.
Threaten
No legal action, no agencies, no credit ratings, no consequences. It asks, and it accepts the answer.
Ring twice
One call per invoice per cycle. There is no dial-until-they-answer mode.
Argue
A disputed invoice goes to a person the moment it is disputed.
Guess
Asked something outside your invoices, it says it does not know and passes it on.
Hear a card number
Payments happen through a link the customer opens themselves. Nothing is read aloud.
Edit your books
It notes calls. It does not change an amount, write anything off or reconcile.
$45 a month,
$1 a minute.
That is the whole price list. There is no commission on anything it recovers, so what you pay does not change because a customer paid up.
Against what it costs you now
Chasing an invoice is not a two minute job when you do it. It is finding the invoice, working out what to say, ringing, ringing again because nobody picked up, and writing down what they told you. Put your own numbers in.
$120
2 hours a month of your time, at the rate you just put in.
$69
The $45 a month plus 24 minutes of calls at $1 a minute.
Your figures, your arithmetic. We have not assumed anything about how much gets recovered, because that depends on your customers rather than on us.
And the ones you never get to
The real cost is rarely the time. It is the invoice that ages past the point where ringing feels reasonable, and quietly becomes a write-off. One of those a year is worth more than this costs.
Asked before signing up.
Is this a debt collector?
No. Nothing is bought, sold or assigned, there is no commission on what is recovered, and nothing is escalated. It makes the call you would have made yourself. If a debt genuinely needs collecting, that is a different service and a different decision.
Who does it say it is?
Your business. It gives the name you chose for it and your company name in the first sentence. It never claims to be a person and it never pretends the call is about something else.
What if they say they already paid?
It takes that as the answer, notes it and stops. It does not contradict a customer. If the payment genuinely has not arrived, that is for a person with the ledger open.
Can I hear it first?
Yes, and you should. Build one on this site and the example call rewrites itself from your answers. Before it rings anybody real you also approve the full script.
Does it work in Australia?
Yes. Australian businesses call out on +61 numbers held in Australia, New Zealand ones on +64 numbers held here, and the voices differ accordingly.
Name it. Hear it. Then decide.
A minute to build, and nothing happens until you say so.